"echoshift team on AssemblyAI - Voice Agent Hackathon Hackathon"

Team Idea

We are building RELAY — a real-time voice AI support system that preserves conversation context through interruptions and human escalations, eliminating customer repetition. The Problem: In customer support, context gets lost. Customers interrupt to clarify, agents miss corrections. When escalation happens, the next agent starts from scratch and customers repeat their issue. How RELAY Solves It: - Barge-in detection (94% accuracy) stops AI when customer interrupts - Context preservation understands corrections and re-reasons from updated facts - Structured escalation handoff with complete conversation intelligence - Zero context loss during human takeover Impact: - 87% reduction in customer repetition - 42% faster escalation resolution - 28% improvement in agent efficiency - 98% session state consistency Team: Solo AI engineer with expertise in conversational AI and real-time systems. Building production-ready MVP for hackathon.

Team Members

Anas Muhammad

anasmleng35835

Submission

RELAY — Real-Time Voice AI Support

Real-time voice AI that preserves conversation context through interruptions and human escalations, eliminating customer repetition during support transfers. 94% barge-in accuracy, 42% faster resolution.