"Ravenscoat team on AssemblyAI - Voice Agent Hackathon Hackathon"
Team Idea
RelayDesk is a multi-agent Voice AI support system for a simulated SaaS company. Callers explain their problem once, and specialized agents for billing, subscriptions, projects, and account permissions work together without losing context during transfers. The prototype includes a realistic synthetic knowledge base, customer accounts, subscription plans, invoices, payments, projects, permissions, and support policies created specifically for testing. Agents share persistent case memory, execute actions through controlled tools, and verify database state before claiming that an issue is resolved. A live dashboard displays transcripts, handoffs, memory, tool calls, and final outcomes.
Team Members
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Shehroz Ali
ravenscoat
Submission
Team Leader hasn't made a submission yet