"SupportCoach AI team on AssemblyAI - Voice Agent Hackathon Hackathon"

Team Idea

We are building SupportCoach AI, a voice-based training app for customer-support teams. Trainees provide company FAQ or policy material, then practise answering an AI simulated customer by speaking. After each session, they receive coaching on factual accuracy, empathy, clarity, and resolution. AssemblyAI powers the live voice conversation. I lead product development, while my teammate contributes product advice and feedback.

Team Members

Adam Ashiru Adamu

AdamA4

Yusuf Usman

yusufusman2796127827

Submission

SupportCoach AI

SupportCoach AI helps support trainees practise company-specific calls by speaking with an AI simulated customer, then review FAQ-based feedback on factual accuracy, empathy, clarity, and resolution.