The project is designed to turn customer conversations into credible, approved testimonials. Operators invite customers to a consent-based voice interview that adapts across three focused topics. Recordings support testimonial drafts, with evidence links that help customers review wording, correct transcripts, and retain context. Customers control their attribution, approve exact text, and optionally select audio clips. Operators then publish approved testimonials separately. Built-in safeguards include interview time limits, reconnection recovery, private audio storage, access controls, automatic expiry, and deletion workflows. Content edits invalidate approval and withdraw published versions, helping teams collect social proof while preserving customer control and recording-backed accuracy.
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