CityOS Voice — Talk to Your City

CityOS Voice turns a city into a conversational interface. Instead of navigating multiple apps, menus, and forms, residents can simply speak naturally and ask CityOS to help them get things done. Powered by AssemblyAI’s Voice Agent technology, CityOS Voice understands conversational requests, maintains context across tasks, and connects residents to real city services. A resident can ask where their delivery is, find a nearby restaurant, search for products, add items to a cart, request a service, check hotel availability, or begin a booking—all through voice. What makes CityOS Voice different is that it is not just a voice chatbot. It is connected to CityOS’s authorized backend and uses a secure workflow engine to execute real actions while respecting authentication, permissions, tenant isolation, validation, and confirmation requirements. High-risk actions such as purchases and bookings require explicit user confirmation before execution. The system also provides personalized conversational intelligence through explicit preferences, reminders, recent activity, and relevant recommendations. Its workflow architecture allows one conversation to span multiple city services—for example, checking a delivery and then finding a restaurant near the destination. Our vision is simple: make interacting with a city as natural as talking to a person. Talk to your city. Get things done.