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Adjudicate — AI Insurance Claim Triage
Adjudicate is an AI agent for insurance First Notice of Loss calls. Today, an adjuster gets one call and no time to verify anything in it — claims that would fall apart under ten minutes of scrutiny go through unchecked, because nobody has ten minutes to give. Adjudicate listens to the call live, extracts the claim's key facts as the caller speaks, and checks those facts against real public data while the call is still happening — historical weather records, business registries, and other public sources, depending on what the claim actually needs checked. A hail claim triggers a weather lookup; a different claim triggers something else entirely. That dynamic decision-making is the core of the product, not a fixed script. The result is a dossier: a risk score, a routing recommendation, and a contradiction table showing exactly what was claimed versus what the evidence shows — with a source link on every finding. Where evidence is genuinely unavailable, Adjudicate says so instead of guessing, which we treat as a feature, not a gap. In a real test run, Adjudicate checked a flight-delay claim's stated cause against historical weather data, found no precipitation was recorded that day, and returned a contradicted verdict with a 35/100 risk score in 127.4 seconds — against a roughly 30-minute manual baseline. The application (Queue, Live Intake, and Dossier screens) is built and deployed on native.builder, connected directly to Supabase as its data layer. A lightweight backend service handles the parts native.builder's own documentation notes aren't yet supported standalone: live audio streaming and multi-API orchestration across Speechmatics for real-time transcription and diarization, AI/ML API for structured field extraction, and public data sources for verification. Adjudicate is built for insurance adjusters and SIU teams — not to replace their judgment, but to give them the scrutiny they've never had time for.
10 Aug 2026
