Michael Wallance@Wallance

CallDesk is a multi-vertical AI voice receptionist that helps local businesses turn missed calls into real business actions. Built with AssemblyAI’s Voice Agent API, CallDesk allows hotels, hospitals, restaurants, and service businesses to deploy a personalized AI receptionist without needing technical expertise. Each business creates an account, selects its industry, and enters its real operational data. The AI then uses business-specific tools to perform tasks such as checking hotel room availability and booking rooms, finding hospital appointment slots, reserving restaurant tables, or capturing service leads and sending structured summaries to the business owner. Unlike simple voice chatbots that only answer questions from a prompt, CallDesk connects the AI directly to live database records. Availability is checked in real time, and bookings are transactional, preventing double-bookings of rooms, appointments, or tables. The platform uses AssemblyAI for real-time speech-to-text, reasoning, turn detection, and text-to-speech, while Twilio provides phone connectivity. Businesses connect their own Twilio accounts, keeping telecom billing separate from CallDesk. CallDesk’s key innovation is its multi-vertical architecture. The same platform can serve completely different businesses while dynamically adapting the agent, tools, data, and workflows to each business. This makes it possible to add future verticals such as salons, veterinary clinics, mechanics, law offices, and repair services without rebuilding the entire system. The goal is simple: make AI-powered phone reception accessible to small businesses and ensure that being too busy to answer the phone no longer means losing a customer.

🌎 Hybrid Hackathon | 💻 Online Build: 3–8 November 2026 | On-site Phase: 8 November 2026 📍 On-site Venue: Pierpont Place 163 W Pierpont Ave, Salt Lake City, UT 84101, USA ✨ Please note that travel and accommodation are not covered.

🌎 Online Hackathon | 💻 Online Build: Sept 26 - Oct 5, 2026 A virtual, global hackathon. Build from anywhere in the world. Dark Factory is the official hackathon of WeAreDevelopers World Congress North America, presented by BAND, but you don't need to be in San Jose to take part. For one week, you build a software factory in BAND Desktop: a band of coding agents that plans work, implements it and checks its own results. 🎟️ Bonus for sign-ups: you are eligible for a free ticket to WeAreDevelopers World Congress North America in San Jose (Sep 23–25). If you do go, stop by the BAND booth: a surprise is waiting for you.

🌎 Online Hackathon | 💻 Month-long challenge | Dates: Sep 1–30, 2026 | 🏆 $10,000 Prize Pool ($5k cash + $5k in AAI credits) A month-long online challenge run by lablab.ai together with AssemblyAI, the Voice AI infrastructure company for builders. Every participant builds on AssemblyAI. You can join at any point — registration stays open for the whole build window, so you can start on day one or pick the project up halfway through and still submit. 🌍 Fully online hackathon. Join and build from anywhere in the world.