When someone dies in the UK, the government's Tell Us Once service notifies every government department with one form. Then GOV.UK tells the family, in its own words: "You'll also need to tell organisations outside government, like employers and private pension providers, banks, and utility companies." So the family spends the worst week of their lives in phone queues, repeating the death to a dozen call centres. Afterward makes those calls instead. One short conversation with the executor, and it phones each institution: presses the menu keys, waits through the hold in silence, opens by saying it's an AI calling with the family's permission, states only facts from the family's brief, and records the outcome through a validated tool. A server-side check compares every reference against what the clerk actually said and refuses anything that doesn't match — it refused its own agent once, mid-call, and recovered on the same call. Anything the family didn't provide becomes an amber "Needs you" card instead of a guess. Every call ends with a stereo recording (institution left, Afterward right), a timeline, and a verified reference in a shareable Estate Ledger. Measured at full-length holds: 12 calls, 12/12 references verified, 0 unverified writes, 2 escalations instead of guesses, 9m47s of hold endured. Run "npm run verify" to reproduce it offline. Honesty: the twelve institutions are a fictional, labelled test bed modelled on real bereavement lines — calling a real bank about a fictional death would be fraud, so we refuse to demo that. Everything the agent did on those calls was real: live AssemblyAI Voice Agent sessions, real tool calls, unedited recordings. The business: 650k UK deaths a year, ~3M in the US, dozens of organisations per estate. Measured cost ~£2–3 of agent time per estate; target £79–149 per case through funeral directors' aftercare. Empathy and Settld prove the category, and both stop at forms and email. Nobody makes the calls.
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