CivicFlow: AI Grievance Automation

CivicFlow is an AI-powered citizen grievance automation platform designed to make complaint handling faster, smarter, and more transparent. Citizens can submit issues such as potholes, garbage collection delays, water leakage, and broken streetlights through a simple web interface. The system automatically validates each complaint, classifies it into the right category, assigns the correct department, generates a unique complaint ID, and tracks the full status timeline. The platform also includes a dedicated AI Assistant page where citizens can ask general civic questions or get complaint-specific help by entering a complaint ID. This makes the experience more interactive and useful, especially for users who want quick answers without navigating multiple pages. On the administration side, CivicFlow provides a separate admin dashboard for complaint management. Officials can view complaints, apply filters, update statuses, review duplicate reports, monitor SLA deadlines, and view analytics. The system includes auto-escalation logic so unresolved complaints are flagged automatically when they exceed the allowed time. It also includes an AI Escalation Agent that gives recommendation-based actions for at-risk complaints. CivicFlow improves the grievance process by reducing manual work, improving routing accuracy, ensuring better transparency, and helping citizens stay informed about the progress of their complaints. It is built as a practical, scalable civic-tech solution for smarter public grievance redressal.