ClaimGuard — Voice Compliance Copilot

Sales and support reps routinely make claims on live calls that don't match what a company actually promises — wrong refund windows, delivery times, or support hours. By the time a compliance team reviews the recording, the customer has already been misled, and the damage is done. Nobody is listening live. ClaimGuard fixes this. It uses AssemblyAI's Streaming Speech-to-Text to transcribe a live call in real time, automatically extracts factual, checkable claims from the conversation, and verifies each one against the company's own policy document — flagging contradicted claims with a risk level and confidence score within about ten seconds of the claim being spoken. What makes ClaimGuard different from a typical fact-checking dashboard is the second half of the system: a genuine, two-way voice agent built on AssemblyAI's Voice Agent API. A supervisor can talk to ClaimGuard directly, out loud, mid-call — asking "what's the risk on this call right now," or "why was that claim flagged" — and ClaimGuard answers in a synthesized voice, calling real backend tools to pull live data rather than guessing. It can also escalate the call to a human supervisor on command. Both halves — the passive listening pipeline and the live voice conversation — run off the exact same backend and the exact same claims data, deployed as a single app with no separate servers required. ClaimGuard shows what's possible when real-time transcription and a real conversational voice agent are combined into one compliance tool that doesn't just watch a call, but actively participates in keeping it honest.