Orion: Autonomous Bill Negotiation by Voice

The problem Companies price on inertia. The advertised rate for a new customer is routinely lower than what a long-standing one pays, and the gap is recoverable only by asking, usually after being transferred to a retention desk holding discounts the first agent cannot see. What Orion does When a user upload a bill as a photo or PDF. Orion reads the provider, your current rate, the plan and the contract end date off the document, then telephones the company and negotiates on your behalf. It holds through the music, presses the right menu keys, asks for retention by name, answers the security questions from an encrypted vault, states your case from your actual figures, and refuses the first offer if not suitable enough. You can listen to the call itself. How AssemblyAI is used Orion uses four AssemblyAI products, and takes both paths the challenge offers rather than choosing one including Twilio, Gemini and others. The Voice Agent API holds the live call over a single WebSocket: Universal-3.5 Pro for recognition, LLM routing, and voice output, configured with the provider's key terms, an interruption enabled turn detector so the agent stops mid-sentence when the representative talks over it. The Realtime Speech-to-Text API powers an alternate voice backend, where orchestration, turn-taking and speech synthesis are handled independently. Pre-recorded transcription and the LLM Gateway do the part that makes the result trustworthy. An agent that reports its own success is marking its own homework, so Orion does not record an outcome from what it believes happened. After the call, the recording is transcribed with speaker labels and the result is read back out of that transcript: A negotiation the recording does not support stays unverified. Rehearsal mode The same agent runs over your microphone with you playing the representative. It is the honest way to hear what Orion will say before it says it to a company, and it needs no telephony account at all.