Medinova: Multilingual Voice AI Clinical Triage

Medinova is an enterprise AI healthcare platform that automates patient phone intake, clinical triage, department routing, and appointment scheduling. By replacing legacy front-desk phone bottlenecks with an ultra-low latency conversational AI receptionist, Medinova ensures no patient call goes unanswered. Key Capabilities: 1. Multilingual Audio Intake powered by AssemblyAI: Powered by AssemblyAI Universal 3.5 Pro streaming speech-to-text, Medinova accurately transcribes callers speaking in any language—including Spanish, French, German, and Urdu—with medical-grade transcription accuracy in real time, responding in clear English and logging caller language for physicians. 2. Caller Memory & Returning Patient Continuity: Recognizes returning callers via SIP telephony or WebRTC, instantly retrieving past visit history, chief complaints, and pending appointments so patients never have to repeat themselves. 3. Clinical Safeguards & Emergency Escalation: Maintains strict healthcare boundaries without offering unauthorized medical diagnoses or prescriptions. If critical warning signs (e.g., chest pain, stroke symptoms) are detected, the agent immediately instructs the caller to dial 911. 4. Post-Call Triage & Healthcare Dashboard: Every call is asynchronously analyzed into 12 structured clinical data points, urgency ratings (URGENT, HIGH, MEDIUM, LOW), and department assignment (Cardiology, Pediatrics, General Medicine, etc.), writing directly to MongoDB Atlas and updating the Next.js clinical dashboard in real time. Live Inbound Telephony: +1 (484) 481-2043 Web Portal: medinova-assemblyai.vercel.app